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Gotta Question?

Shipping/ Order Status

Once order is purchased, you will receive a conformation email regarding your order Immediately. Please allow up to 3 days for tracking number to be sent. Please allow 5-7 Business days to receive your order.

*Please keep in mind these times are based on the volume of business. However, JJB will make sure we can get your order to you in a reasonable time. Thank you for understanding.

I just made a custom order, when can I expect to receive my order?

All custom Jewelry take an average of 5-7 weeks to arrive. Please also read product description, when purchasing.

All Custom units take and average of 1 week to arrive. If needed for an event, please order accordingly or you may add on a rush fee for 3-day arrival.

What type of bundles and units do you offer?

Defective/Wrong items

All Just Jazee Beauty bundles are 100% Virgin Brazilian, Cambodian, and Raw Indian. Each bundle is Approx.100g and all Units start at 180% Density.

Please email Customer service, including your tracking info to  customerservice@justjazeebeauty.com Once we receive the returned item(s), we will gladly send you a replacement.

Returns

  1. Just Jazee Beauty has a 3 Day return policy from the date you have received your package.

  2. Please email customerservice@justjazeebeauty.com the item/s you would like to return and the reason for each return. Additional items not specified will not be processed for a refund. ( ex. lip gloss purchased 2 weeks ago but not open and want to return on new order.)

  3. Pack the item(s) you’d like to return in the original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping.

  4. Attach the prepaid return label to the front of the package. Mail your return package via the United States Postal Service (USPS).

  5. Look out for an email confirmation—we’ll let you know when your return is received and processed!

  6. Please note there will be a $25 restock fee deducted from total processed.

When can I get products that are currently out of stock?

All Just Jazee products are available for pre-order. Sign up for our newsletter to receive updates on items once they are back in stock and updates on when your order will ship.

I received a notification that my package delivered, but I don't see it. who do I contact?

Once Just Jazee Beauty has shipped packages from store, it is no longer our responsibility to track package. Just Jazee Beauty requires a signature to accept package for your safety.  Please call your local UPS to confirm package by tracking number.

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